Last updated: 01/12/2025
Complete Retaining Limited (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit completeretaining.nz, contact us, or engage our services.
We comply with the New Zealand Privacy Act 2020 and its Information Privacy Principles.
1. Information We Collect
We may collect personal information including, but not limited to:
- Your name
- Phone number
- Email address
- Property address or project location
- Project details and requirements
- Any information you submit via our contact forms, email, or phone
- Website usage data such as IP address, browser type, pages visited, and time spent on the site
Providing personal information is optional, but if you choose not to provide it, we may be unable to respond to enquiries or provide services.
2. How We Use Your Information
We collect and use your personal information to:
- Respond to enquiries and provide quotes
- Deliver retaining wall and related construction services
- Communicate about your project
- Improve our website, services, and customer experience
- Meet legal and regulatory obligations
- Support marketing activities such as follow-up emails or remarketing, where permitted by law
3. Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third parties only where necessary, including:
- Contractors or suppliers involved in your project
- Professional advisors such as accountants or legal advisors
- IT service providers, website hosting, analytics, or CRM platforms
- Regulatory authorities where required by law
All third parties are required to protect your information and use it only for the intended purpose.
4. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Analyse website traffic and usage
- Improve site functionality and performance
- Support advertising and remarketing campaigns
You can disable cookies in your browser settings, but doing so may affect website functionality.
5. Storage and Security of Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.
Information is stored securely using reputable systems and service providers. Access is limited to those who need it for legitimate business purposes.
6. Accessing and Correcting Your Information
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or incomplete information
To do so, please contact us using the details below. We may require verification of your identity before processing requests.
7. How Long We Keep Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
8. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Complete Retaining Limited
Website: www.completeretaining.nz
Email: [email protected]
Phone: 021 568 661
If you believe your privacy rights have been breached, you also have the right to complain to the Office of the Privacy Commissioner in New Zealand.